CM
Sri Anumula Revanth Reddy
Hon'ble Chief Minister
Smt Dansari Anasuya (Seethakka)
Hon'ble minister for PR & RD
Sri Lokesh Kumar D.S, IAS
Principal Secretary to Government
CM
Sri Anumula Revanth Reddy
Hon'ble Chief Minister
Smt Dansari Anasuya (Seethakka)
Hon'ble minister for Panchayat raj and Rural development
Sri Lokesh Kumar D.S.
IAS
Secretary to Government (FAC)

CITIZEN CHARTER

Citizen Charter
S.No. Services Duration (Days) Responsible Officer Remarks If not satisfied, the officer to be contacted
General
1 Public Grievances 7 Concerned Officer DEE/EE/SE/CE Next Higher Officer
2 Complaints against Officers 7 Concerned Officer EE/SE/CE/ENC -do-
Technical
1
Technical Sanction for Works
a) Non-plan Program 15 DEE/EE/SE/CE Survey, Investigation, Estimate Preparation & Technical Sanction. EE/SE/ENC /Govt.
b) Special Projects 45 SE/CE Survey, Investigation, Estimate Preparation & Technical Sanction. CE/ENC/GOVT.
2
Tender processing, Agreements & Grounding of Works
a) Normal Program 15 EE/SE/ENC Tender Notification, Tender Evaluation and Concluding Agreement SE/CE/ENC
b) Special Projects 45 SE/CE Tender Notification, Tender Evaluation CE/ENC/GOVT.
3 Recording the Measurements of Completed Works (Bill Recording) 2 AEE/AE DEE/EE/SE
4 Check Measurement of Completed Works 2 DEE EE/SE/CE/ENC
5 Super Check Measurement if needed 2 EE/SE SE/CE/ENC
6 Quality Control Check 3 DEE/EE CE/ENC
7 Submission of Bills to the Division Office 2 DEE EE/SE
8 Scrutiny of Bills at Division Office 1 AEE/AE SE/CE/ENC
8 Scrutiny of Bills at Division Office 1 AEE/AE SE/CE/ENC
9 Submission of Bills to the PAO 1 EE SE/CE/ENC
10
Preparation of Final Bill
a) Normal Program 15 AEE/DEE/EE EE/SE/CE/ENC
b) Special Projects 30 AEE/DEE/EE EE/SE/CE/ENC
11 Extension of Agreement Time (EOAT) 7-28 AEE/AE/DEE/EE/SE/CE/ENC From the date of receipt of proposal SE/CE/ENC /GOVT
12 Return of EMD/FSD 7 DEE/EE EE
Note: In case of any Problems, Inform the concerned District Superintending Engineer or District Collector by person or through E mail.