| S.No. | Services | Duration (Days) | Responsible Officer | Remarks | If not satisfied, the officer to be contacted |
|---|---|---|---|---|---|
General |
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| 1 | Public Grievances | 7 | Concerned Officer | DEE/EE/SE/CE | Next Higher Officer |
| 2 | Complaints against Officers | 7 | Concerned Officer | EE/SE/CE/ENC | -do- |
Technical |
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| 1 | Technical Sanction for Works |
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| a) Non-plan Program | 15 | DEE/EE/SE/CE | Survey, Investigation, Estimate Preparation & Technical Sanction. | EE/SE/ENC /Govt. | |
| b) Special Projects | 45 | SE/CE | Survey, Investigation, Estimate Preparation & Technical Sanction. | CE/ENC/GOVT. | |
| 2 | Tender processing, Agreements & Grounding of Works |
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| a) Normal Program | 15 | EE/SE/ENC | Tender Notification, Tender Evaluation and Concluding Agreement | SE/CE/ENC | |
| b) Special Projects | 45 | SE/CE | Tender Notification, Tender Evaluation | CE/ENC/GOVT. | |
| 3 | Recording the Measurements of Completed Works (Bill Recording) | 2 | AEE/AE | DEE/EE/SE | |
| 4 | Check Measurement of Completed Works | 2 | DEE | EE/SE/CE/ENC | |
| 5 | Super Check Measurement if needed | 2 | EE/SE | SE/CE/ENC | |
| 6 | Quality Control Check | 3 | DEE/EE | CE/ENC | |
| 7 | Submission of Bills to the Division Office | 2 | DEE | EE/SE | |
| 8 | Scrutiny of Bills at Division Office | 1 | AEE/AE | SE/CE/ENC | |
| 8 | Scrutiny of Bills at Division Office | 1 | AEE/AE | SE/CE/ENC | |
| 9 | Submission of Bills to the PAO | 1 | EE | SE/CE/ENC | |
| 10 | Preparation of Final Bill |
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| a) Normal Program | 15 | AEE/DEE/EE | EE/SE/CE/ENC | ||
| b) Special Projects | 30 | AEE/DEE/EE | EE/SE/CE/ENC | ||
| 11 | Extension of Agreement Time (EOAT) | 7-28 | AEE/AE/DEE/EE/SE/CE/ENC | From the date of receipt of proposal | SE/CE/ENC /GOVT |
| 12 | Return of EMD/FSD | 7 | DEE/EE | EE | |